Frequently Asked Questions
Frequently encountered problems’ codes, meanings and required actions
I)Quality of cash notes is the most common problem encountered at ATM level. Poor notes quality creates a chain of problems that starts with the ATM jam running by the time consuming of the custodian to rectify and adjust the problem and not ending by ATM downtime and Customer dissatisfaction. Supplying the ATM with ATM fit quality notes would minimize this serious issue.
II)Diebold Agilis provides detailed word description of the fault where no error codes are reported.